Privacy

Melado is the till and back office a shop runs on, including the chat bot that answers its customers on WhatsApp, Facebook Messenger, Instagram and TikTok.

What is kept

• Your messages to the shop and its replies, so the shop’s staff can read the conversation.
• The name your WhatsApp, Facebook, Instagram or TikTok account shows, and your phone number when WhatsApp shares it or you give it.
• What an order needs: the items, a delivery address and area, a phone number for the rider, and how you will pay.
• A picture you send, such as a payment screenshot, attached to your order.

Why

Only to answer you, take and deliver your order, and let the shop’s staff step in. Nothing is sold, and nothing is used for advertising.

Who else sees it

• The shop’s own staff.
• The AI service the shop has chosen to write the bot’s replies reads the conversation to answer it.
• For an online payment, the payment service gets the amount and the bill’s reference.
• WhatsApp, Facebook, Instagram and TikTok carry the messages, under their own policies.

How long

Conversations and orders are kept as the shop’s records of its sales. You can ask for your conversation to be deleted at any time — see deleting your data.